Brandon Ermita

Technical Support Analyst/Manager
Phone: 
609-258-5134
Email Address: 
brandon@princeton.edu
Office Location: 
225 Frist Campus Center

Brandon Ermita is the Academic Technical Support Manager of both the Department of East Asian Studies and the East Asian Studies Program.  After his BA degree from New York University (1992), he pursued post-graduate work in behavioral and computational neuroscience at Rutgers University.  Profile on Google Scholar.  He appreciates the critical need for professional and accredited technologists to be embedded within academic departments to consult with faculty and students while advising university offices on enhancing opportunities when in the classroom and while deployed abroad.  Working with Princeton University since 1999, he joined the East Asian Studies department in 2010 and currently holds gold-standard certifications in Information System Security management (CISSP) and Project Management Institute-Certified Associate in Project Management (CAPM).

Professional and accredited manager in technical operationsinformation assurance, and project management.  Responsible for consulting with faculty and implementing solutions with professional staff; deploying enterprise- and desktop-level technology; managing communications security, access management, device management, and two-factor authentication to protect privacy and integrity; enterprise-managed services such as Microsoft Exchange, Microsoft SharePoint, DropBox, Google Drive, CrashPlan to assure collaboration.  Project manager to direct and lead content owners and web developers through multi-year design and build of Drupal open-source CMS.  Advises on IT service management (ITSM), ServiceNow technical management, and multimillion dollar university-wide learning spaces initiative.  Successful process management (initiating, planning, executing, monitoring and closing projects) through aligning services with academic faculty and students as well as contacts with academic deans, senior directors, department managers, university engineers, architects, designers, auditors, technicians.  Advise on risk management with travel to China, best practices implementation of video conferencing and encrypted messaging, IP networking/firewalls, and HD display technologies to enhance conferences and meetings; while reducing real-world challenges (time/cost/security) for a global department with active projects 12 time zones away in China, Japan, and South Korea and elsewhere around the world.

As an information technology manager at Princeton University, he realizes that information technology professionals can often get enamored with technology, but that effective managers need to keep the primary focus on our organizations' INFORMATION needs.